Below are various top tips put together by the Property Management Team to assist you.
Should any issues continue following the advice given, please refer to the EMERGENCY section.
Boiler – No heating or hot water
If you experience problems with your heating and/or hot water, make sure you haven’t lost your gas supply and the boiler is switched on.
You will then need to turn your boiler off and on in the first instance or if you know where the reset button is, please try this.
Should the issue continue please check the system settings and thermostat to ensure that they are set correctly and valves on radiators are open.
If you have a combi-boiler check that it has adequate pressure.
In case of a power cut, electronic heating and hot water systems may have been re-set and you will have to programme in the settings.
Please see system manuals for instructions. (If you do not have a paper copy, please type the make and model number into YouTube for guidance).
Radiator(s) not working effectively
You may be experiencing issues with your radiators heating up if pockets of air have got trapped inside. The air causes the radiator to circulate hot water less effectively and so less heat is emitted, meaning it will take longer to heat your home. This may mean you need to bleed your radiator to get rid of the air.
We recommend doing a full check of all the radiators in your home every couple of months.
Water supply / failure
Find out if it’s just you; ask your neighbours if they have water.
If all properties are without water, then check with the local water authority – they’ve probably shut down the mains in the street for emergency maintenance.
If you discover water, here’s what you should do:
Put a bucket under the leak and turn off all electrics in and around the area where the leak is.
Knock on your neighbour’s door to see if they are in and find out what they’ve recently used (bath, shower, washing machine, etc.)
Try to shut off water to the faulty appliance, i.e. a stopcock you can turn off.
The stopcock in a property can typically be located:
Underneath the kitchen sink / In an airing cupboard / In the basement / Under the floorboards by the front door
The stopcock is usually turned clockwise to stop the flow of water.
If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating an electrical fitting) it is classified as an emergency, and you are required to report this to the landlord as soon as possible.
If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.
Drains can become blocked over time and will require clearing.
Prevention is always better than a cure, so you should take care not to put unsuitable items down the sink (eg. cooking oils, food etc) and toilet (eg. flushing nappies and wet wipes down). We also recommend keeping all bath and or shower plugs free of hair.
In the first instance it is an occupier’s responsibility to take reasonable steps to clear a blocked drain. Many products are available to buy in supermarkets or DIY stores.
If in the event of a blocked toilet, please try and unblock yourself in the first instance.
If this does not help to solve the issue, then please continue to report your repair request through to the landlord.
Should you encounter the electrics tripping within the property, we ask that you check the fuse box or consumer unit to ensure that the switches have not simply tripped. Also, check with your neighbours to confirm if this is caused by a local power cut.
If you have an electricity power cut or local cable emergency, you will also need to contact your local electricity network operator to ensure they have not turned it off in the street/building.
Electrics tripping / appliances not working
Should the issue relate to one appliance specifically, please check the appliance is plugged in and powered. Please refer to your instruction manual. If you do not have a paper copy, please type the make and model number into YouTube for guidance.
We would also recommend replacing the fuse in the plug.
Broken windows and/or doors following a break-in
You MUST report any break-ins or attempted break-ins to the police in the first instance and obtain a crime reference number. Please be sure to make them aware of any damage so that they can have this noted on their records.
Please then report the issue to Move Revolution / the landlord to organise a contractor to attend and temporarily board up the window/door and make the property safe. They would then re-attend during working hours to replace any glass to the window/door as deemed necessary.
Please note, if it is NOT deemed to be an emergency and an engineer has been called to attend out of normal working hours then the cost of the additional charge will be borne by yourself.